When you Arrive:
Check in at the front desk. Please let us know if you need language (translation) help.
Our intake forms collect the following information. Anything you tell the clinic staff is private, and will not be shared with anyone outside of the clinic.
- Personal Information: Your birth date, telephone number, mail and email addresses and emergency contact.
- Income Information: If you would like to be considered for the sliding fee scale, we will ask your income before taxes and household size to assess you for any sliding fee discounts for eligible services. Please talk to staff about any concerns you have paying for services.
- Insurance Information: We will ask if you are enrolled in health insurance or Medicaid along with determining your sliding fee discounts in order to provide the most affordable visit possible. We will determine if you qualify for any additional programs that could help to cover your healthcare costs.
Once you have completed the paperwork and returned it to the front desk, you will wait in the waiting room until your first name is called by a medical assistant.
Your visit will begin with the medical assistant, who will collect your medical history, vital signs, and briefly discuss the reason for your visit. Your medical assistant will instruct you if you need to undress and wear a clinic gown for your exam and where to sit in the exam room.
Your medical visit will then be provided by a clinician (RN, Nurse Practitioner, or Physician Assistant.) It’s important to tell them if you have problems or concerns, including:
- periods that aren’t normal
- pain during sex
- vaginal discharge or discomfort
- body changes – “What’s normal for my age?”
- your health – Have you been sick or do you have a serious illness?
Your provider will discuss your concerns with you during your visit. They will ask:
- if you need birth control
- if you or your partner are currently using birth control
- if you are using condoms
She will review your medical history and ask more questions. Remember that everything you tell the staff is private. Some questions are personal, but honest answers will help your provider to know what care and tests are important for you.
You may have a breast or pelvic exam, depending on your needs. Men may have a testicular exam. Tests for sexually transmitted infections (STIs) may be done during the visit, and are based on your sexual history.
Please tell your provider if you are uncomfortable or don’t understand a procedure or tests. We welcome questions and want you to understand your care!
Now you are done with the exam! What’s next?
- you’ll get dressed
- you’ll talk to the provider about your visit
You will get medicine or a prescription to treat an infection if you are diagnosed. You will also receive a supply of your chosen birth control method, including condoms, if you wish.
The clinician will explain when you should return to the clinic.
Remember that most people are nervous about having an exam. Ask questions, listen to the answers, and let the clinic staff help you through the visit. Your health is important!
When your visit is complete, the provider will show you to the front desk. The front desk will help determine if you have fees for the day and help you schedule a follow-up appointment, if necessary.
After leaving the clinic, if there is something you forgot to ask, don’t hesitate to call. The clinic staff regularly answers questions!